If we accidentally packed the wrong pizzas, please take a picture of the assortment you received, and the packing slip. Email those to us at email@example.com with a short description of the problem. If it turns out that the assortment is wrong, you can keep the extra pizza and we will either resend the missing pizzas, or we will credit you for the amount missing.
We do not offer returns or exchanges for any food products.
A defrosted pizza will have visible water droplets on the inside of the plastic wrapping. If your pizzas arrived damaged or defrosted, please take pictures of the evidence and email us at firstname.lastname@example.org. We will inquire with our carrier what happened and find the best solution for you.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days. We will send you a confirmation email when the refund is being processed.
Did you receive a confirmation email, and you have yet to see the refund?
First, double-check your bank account.
If you've checked and still don’t see it, check with your bank.
If you still hear nothing, please email us at email@example.com.
With the current global pandemic (COVID-19/coronavirus) affecting Italy, the birthplace of Neapolitan pizzas (Naples) and nations across the globe, we wanted to address our customers’ concerns head on.
Let us start by reaffirming that the safety, satisfaction and well-being of our customers is and remains our top priority. We are in touch with our team in Italy on a daily basis and are following all official recommendations, sanitary precautions and guidelines on both sides of the Atlantic Ocean. Considered an essential business by the Italian government, our production facility in Naples remains open and continues its mission to feed the people of Italy and beyond.
We have also been following updates from the Food & Drug Administration and wanted to reassure our customers. There is currently no evidence of food or food packaging being associated with transmission of COVID-19. This means that food cannot be contaminated with the coronavirus and our customers cannot contract the virus by consuming our delicious pizzas. In addition to our FDA compliance, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety, and IFS-certified, recognized as a food manufacturer by the Global Food Safety Initiative. Suffice to say, we take food safety very seriously.
In addition, the cooking and cryogenic processes we use to bake and freeze our pizzas eliminate any risks of transmission food contamination. Heating food at over 140-165 degrees Fahrenheit kills all bacteria and viruses: our wood-fired ovens reach a temperature of 700 degrees Fahrenheit to cook our pizzas, safely ensuring that our products are bacteria- and virus-free.
Our pizzas are safe, and we hope you and your family are well and safe too. As we all contemplate this new normal, we’re proud to offer a delicious solution to everyone staying at home during these challenging times. We are and will continue to work hard to support Italy and ensure our consumers enjoy high-quality food at home, now and in the future.