If we accidentally packed the wrong pizzas, please take a picture of the assortment you received, and the packing slip. Email those to us at firstname.lastname@example.org with a short description of the problem. If it turns out that the assortment is wrong, you can keep the extra pizza and we will either resend the missing pizzas, or we will credit you for the amount missing.
We do not offer returns or exchanges for any food products.
A defrosted pizza will have visible water droplets on the inside of the plastic wrapping. If your pizzas arrived damaged or defrosted, please take pictures of the evidence and email us at email@example.com. We will inquire with our carrier what happened and find the best solution for you.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days. We will send you a confirmation email when the refund is being processed.
Did you receive a confirmation email, and you have yet to see the refund?
First, double-check your bank account.
If you've checked and still don’t see it, check with your bank.
If you still hear nothing, please email us at firstname.lastname@example.org.
Due to the hazardous conditions created by the nationwide COVID-19 crisis and the wildfires throughout the West Coast, we foresee potential shipping service disruptions. The disruptions may result in different levels of impact for different cities, states, and ZIP Codes shown below.Caption: States in red receive free shipping.
While Talia pizzas can still be shipped to all 50 states, do note that FedEx Ground shipping to the states marked in red are currently unavailable. We continue to offer FedEx Express and Overnight shipping to the states marked in red, with some potential delays due to local conditions. Shipping prices and estimated shipping times are provided in the check out process. Please note we are subsidizing the shipping cost reflected at checkout and we are constantly working with Fedex to lower shipping costs and trying to make Free Ground shipping available as soon as possible.
Pizza affictionadoes in California, please be aware that shipping conditions vary per zip code and details on shipping cost and speed will be provided with your tracking code.
Our team at Talia Di Napoli appreciates your business and your patience during this disruption. We encourage you to continue checking our website for the latest updates about shipping information, or sign up for our newsletter to receive news directly to your inbox.
The Talia di Napoli Team