Refund policy

Issue with Order

If we accidentally packed the wrong pizzas, please take a picture of the assortment you received, and the packing slip. Email those to us at ciao@taliadinapoli.com with a short description of the problem. If it turns out that the assortment is wrong, you can keep the extra pizza and we will either resend the missing pizzas, or we will credit you for the amount missing.

Returns and Exchanges

We do not offer returns or exchanges for any food products.

Damaged or Defrosted Pizza

A defrosted pizza will have visible water droplets on the inside of the plastic wrapping. If your pizzas arrived damaged or defrosted, please take pictures of the evidence and email us at ciao@taliadinapoli.com. We will inquire with our carrier what happened and find the best solution for you.


If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days. We will send you a confirmation email when the refund is being processed.

Missing Your Refund?

Did you receive a confirmation email, and you have yet to see the refund?
First, double-check your bank account.
If you've checked and still don’t see it, check with your bank.
If you still hear nothing, please email us at ciao@taliadinapoli.com.