Frequently Asked Questions
Talia di Napoli Questions
Yes! Every single Talia pizza is madde by hand by our pizzaiolos (pizza chefs) in Naples, Italy. We use the same age-old process as the local Neapolitan pizzerias.
Every Talia Pizza is first fully baked in brick wood fired ovens and then cryogenically frozen with liquid nitrogen in our flash freezing chamber in extremely low temperatures. These low temperatures put our pizzas to “sleep”, allowing us to bring our pizza form Naples to your tables without having to add any preservatives or additives.
We sure do! The best way to learn about discounts, launches, and more is by signing up for our newsletter and subscribing to our SMS program (through the pop-up on our homepage).
You can follow us on Instagram! You can also sign up for our newsletter, we will be giving little glimpses into Italian history and Neapolitan culture.
Our Proprietary Artisanal Process
Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process, using all natural locally sourced Italian ingredients. Read the full story behind our unique pizzas here.
We only use all-natural locally sourced Italian ingredients with no preservatives additives or GMOs. Our pizzas are made with 00 flour, and mother dough that is left to ferment for a full 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or the different product descriptions on our website.
Each of our ingredients come from small farms in and around Naples, located in the Campania region of Italy. We work hard to source the small batch highest quality ingredients.
Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. Our dough is made with no added yeast or sugars, and it is left to ferment for 24 hours. This makes it lighter and easier to digest than other doughs.
Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments (in some cases for 50-100 years). When our pizzaioli (pizza chefs) prepare our fresh dough batches, they use a little bit of this mother dough. It is what gives our crust its delicious flavor and texture.
Yes, our master pizzaioli (pizza chefs) handmake every single Talia pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.
Once our pizzas are “put to sleep” using our proprietary production process, they are then placed in frozen containers that travel across the Atlantic via ship. From there they are sent to one of our frozen fulfillment centers located in NJ, IL & NV.
We ship our pizzas in insulated packaging designed with insights from professors at Rutgers University Packaging Engineering School. Our packaging is eco-friendly and keeps your pizzas frozen and safe during their journey to your doorstep. Once your order arrives, we highly recommend placing the pizzas in your freezer as soon as you can.
Our insulated packaging is made from Greencell Foam. The foam is made from Corn Starch and the outer film is #4 PE recyclable. The foam panel can be dissolved in your sink, and is safe for pipes, septic and waste treatment facilities. It is compostable and can be burned cleanly as kindling. Visit their website for more information.
Yes! We are pleased to offer our amazing Gluten-Free Pizzas, all made with our proprietary Gluten Free Crust recipe. Our GF pizzas are certified by Coeliac UK. To see our GF products, please visit our Gluten Free Collection
Our GF crust is made using our proprietary Gluten Free Crust recipe that took more than a year to perfect. It is made using Gluten Free Wheat Starch, Maize Starch, Buckwheat Flour and Rice Flour. You can also find the full ingredients list for each pizza on their respective product pages.
To note: our gluten free pizzas do contain gluten, but they do contain wheat. While gluten free wheat starch is gluten free, it is not wheat free. If you have a wheat allergy of any kind, you will still experience adverse reactions as you would by consuming any other form of wheat.
Yes, we are. We are certified by Coeliac UK (Insert the Crossed Grain Logo). For more information about this certification visit their website by clicking here.
We have just launched a Vegan Margherita. See it here: Vegan Collection
None of our Sleeping Pizzas include any meat or meat toppings. With that being said our Fior di Latte Mozzarella cheese is made in accordance to Italian tradition that includes the usage of animal rennet (traditionally calf).
No, currently our pizzas are not certified Kosher or Halal.
Since our facility only makes our pizzas, there is no cross-contamination with items not present in our pies. However, traces of soy, milk, and wheat are present in most pizzas. All trace warnings and allergen info can be found on each product's respective page on our site.
Ordering, Receiving and Preparing Your Pizzas
Typically orders placed between Monday and Tuesday will be fulfilled the same week. Typically, orders placed Wednesday through Sunday will be fulfilled the following week. However, there are instances where orders may be fulfilled faster than indicated above. During high-volume sales times like winter holidays and site-wide sales, orders may take longer to be fulfilled. As soon as your order is fulfilled, you will receive an email from us with tracking info.
Unfortunately, due to operational constraints, we are unable to guarantee delivery by specific dates or days of the week. We recommend placing an order at least two weeks prior to the desired delivery time as we work on improving this process.
Please allow up to 48 hours for the tracking link sent via email to display updated information. If your order has not been updated in over 48 hours, please email email@example.com with your order number.
We currently ship with FedEx Ground/Home Delivery and OnTrac (west coast only).
We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for some time after your scheduled delivery. When you get home, make sure to put them in the freezer as soon as you can. We always recommend tracking the package to assure the pizzas are placed in the freezer as soon as they arrive. We will not refund or reship an order that defrosts due to negligence to retrieve packages in a timely manner upon delivery.
Indeed, you can! Please keep in mind that we cannot offer a refund or reshipment of an order that defrosts due to the inability to complete a delivery due to a closed business upon time of delivery.
The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and you safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Make sure to keep the dry ice away from the reach of children and to not inhale or ingest it. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.
Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes. This will result in a crispier pizza.
Yes of course! We always recommend our Talia family members to customize/create their own recipes and find their inner pizzaiolo. Feel free to post any of your creations on either Facebook or Instagram and tag us @taliadinapoli.
Unfortunately, you cannot. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume the pizzas. We recommend NOT to refreeze your Sleeping Pizzas.
In the rare event that you receive a package of pizzas that contains incorrect or missing pizzas OR contains pizzas severely damaged or defrosted, please email firstname.lastname@example.org with your order number, details of your issue, and any photos to support your claim. Please also read our Refund Policy to learn the best way to report your issue.
Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy
Do not worry, you are not the first one! Please reach out to us immediately at email@example.com. Do not forget to include your name, order number and updated shipping address in the body of the email. Generally, we will not be able to satisfy any address change requested after the order has been processed or shipped.
Do not worry! Contact us at firstname.lastname@example.org the Talia Customer Support Team is at your disposal!
Unfortunately, rough handling during transit by our shipping partners might result in breakage. As long as your pizza is not defrosted, the quality and flavor of the product will not be jeopardized. We I always recommend consuming and enjoying the broken pizza.
When you create an account, you will have access to our rewards program that offers you different discounts and coupons. You will also receive our newsletters that includes promotions, seasonal specials and more (do not worry, we do not send them every day :D)
We recommend a single pizza to be enjoyed by one or two people. Make your calculation accordingly
We recommend that the whole pizza is consumed after it has been heated.
We love running special seasonal pizzas, contact us at email@example.com to share your favorites or any recommendation you might have. Be sure to watch out on social media for Make-Your-Talia competitions.
Please send us an email at firstname.lastname@example.org, we will be happy to try and answer any question you might have.