Frequently Asked Questions
With the current global pandemic (COVID-19/coronavirus) affecting Italy, the birthplace of Neapolitan pizzas (Naples) and nations across the globe, we wanted to address our customers’ concerns head on.
Let us start by reaffirming that the safety, satisfaction and well-being of our customers is, and remains, our top priority. We are in touch with our team in Italy on a daily basis and are following all official recommendations, sanitary precautions and guidelines on both sides of the Atlantic Ocean, and specifically in Italy and the United States. Considered an essential business by the Italian government, our production facility in Naples remains open and continues its mission to feed the people of Italy and beyond.
We have also been following updates from the Food & Drug Administration (FDA) and wanted to reassure our customers. There is currently no evidence of food or food packaging being associated with transmission of COVID-19. This means that food cannot be contaminated with the coronavirus and our customers cannot contract the virus by consuming our delicious pizzas. In addition to our FDA compliance, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety, and IFS-certified, and recognized as a food manufacturer by the Global Food Safety Initiative. Suffice it to say, we take food safety very seriously.
In addition, the cooking and cryogenic processes we use to bake and freeze our pizzas eliminate any risks of food contamination. Heating food at over 140-165 degrees Fahrenheit kills all bacteria and viruses: our wood-fired ovens reach a temperature of 700 degrees Fahrenheit to cook our pizzas, safely ensuring that our products are bacteria- and virus-free.
Our pizzas are safe, and we hope you and your family are well and safe too. As we all contemplate this new normal, we’re proud to offer a delicious solution to everyone staying at home during these challenging times. We are and will continue to work hard to support Italy and the US to ensure our consumers enjoy high-quality food at home, now and in the future.
If you have any further questions, don’t hesitate to reach out to us via email at email@example.com. Media inquiries can be addressed to Alana Reid (firstname.lastname@example.org).
Talia di Napoli Questions
Yes! Every single Talia pizza is madde by hand by our pizzaiolos (pizza chefs) in Naples, Italy. We use the same age-old process as the local Neapolitan pizzerias.
Every Talia Pizza is first fully baked in brick wood fired ovens and then cryogenically frozen with liquid nitrogen in our flash freezing chamber in extremely low temperatures. These low temperatures put our pizzas to “sleep”, allowing us to bring our pizza form Naples to your tables without having to add any preservatives or additives.
We sure do! The best way to learn about discounts, launches, and more is by signing up for our newsletter and subscribing to our SMS program (through the pop-up on our homepage).
You can follow us on Instagram! You can also sign up for our newsletter, we will be giving little glimpses into Italian history and Neapolitan culture.
Our Proprietary Artisanal Process
Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process, using all natural locally sourced Italian ingredients. Read the full story behind our unique pizzas here.
We only use all-natural locally sourced Italian ingredients with no preservatives additives or GMOs. Our pizzas are made with 00 flour, and mother dough that is left to ferment for a full 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or the different product descriptions on our website.
Each of our ingredients come from small farms in and around Naples, located in the Campania region of Italy. We work hard to source the small batch highest quality ingredients.
Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. Our dough is made with no added yeast or sugars, and it is left to ferment for 24 hours. This makes it lighter and easier to digest than other doughs.
Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments (in some cases for 50-100 years). When our pizzaioli (pizza chefs) prepare our fresh dough batches, they use a little bit of this mother dough. It is what gives our crust its delicious flavor and texture.
Yes, our master pizzaioli (pizza chefs) handmake every single Talia pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.
Once our pizzas are “put to sleep” using our proprietary production process, they are then placed in frozen containers that travel across the Atlantic via ship. From there they are sent to one of our frozen fulfillment centers located in NJ, IL & NV.
We ship our pizzas in insulated packaging designed with insights from professors at Rutgers University Packaging Engineering School. Our packaging is eco-friendly and keeps your pizzas frozen and safe during their journey to your doorstep. Once your order arrives, we highly recommend placing the pizzas in your freezer as soon as you can.
Our insulated packaging is made from Greencell Foam. The foam is made from Corn Starch and the outer film is #4 PE recyclable. The foam panel can be dissolved in your sink, and is safe for pipes, septic and waste treatment facilities. It is compostable and can be burned cleanly as kindling. Visit their website for more information.
Yes! We are pleased to offer our amazing Gluten-Free Pizzas, all made with our proprietary Gluten Free Crust recipe. Our GF pizzas are certified by Coeliac UK. To see our GF products, please visit our GF collections page
Our GF crust is made using our proprietary Gluten Free Crust recipe that took more than a year to perfect. It is made using Gluten Free Wheat Starch, Maize Starch, Buckwheat Flour and Rice Flour. You can also find the full ingredients list for each pizza on their respective product pages.
Yes, we are. We are certified by Coeliac UK (Insert the Crossed Grain Logo). For more information about this certification visit their website by clicking here.
We do not currently offer a vegan option, but will be releasing one soon. Subscribe to our newsletter for notifications!
None of our Sleeping Pizzas include any meat or meat toppings. With that being said our Fior di Latte Mozzarella cheese is made in accordance to Italian tradition that includes the usage of animal rennet (traditionally calf).
No, currently our pizzas are not certified Kosher or Halal.
Since our facility only makes our pizzas, there is no cross-contamination with items not present in our pies. However, traces of soy, milk, and wheat are present in most pizzas. All trace warnings and allergen info can be found on each product's respective page on our site.
Ordering, Receiving and Preparing Your Pizzas
Typically, orders placed between Monday to Wednesday will be fulfilled and shipped that same week (unless stated differently on the SHOP page). Orders placed between Thursday to Sunday will not ship until the following week.
Depending on your destination, we will ship your Sleeping Pizzas using either 1 or 2-day shipping methods. All pizzas are specifically packed to stay frozen for more than their expected transit time.
It depends, two-day shipping refers to the time in transit, and not to the order processing/fulfillment timing. It may take longer, depending on when you place your order and where your destination is (any additional delays will be communicated on the SHOP page).
We currently ship with FedEx Ground/Home Delivery and OnTrac (west coast only).
We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for some time after your scheduled delivery. When you get home, make sure to put them in the freezer as soon as you can. We always recommend tracking the package to assure the pizzas are placed in the freezer as soon as they arrive. We will not refund or reship an order that defrosts due to negligence to retrieve packages in a timely manner upon delivery.
Indeed, you can! Please keep in mind that we cannot offer a refund or reshipment of an order that defrosts due to the inability to complete a delivery due to a closed business upon time of delivery.
The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and you safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Make sure to keep the dry ice away from the reach of children and to not inhale or ingest it. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.
Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes. This will result in a crispier pizza.
Yes of course! We always recommend our Talia family members to customize/create their own recipes and find their inner pizzaiolo. Feel free to post any of your creations on either Facebook or Instagram and tag us @taliadinapoli.
Unfortunately, you cannot. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume the pizzas. We recommend NOT to refreeze your Sleeping Pizzas.
Do not worry, you are not the first one! Please reach out to us immediately at email@example.com. Do not forget to include your name, order number and updated shipping address in the body of the email. Generally, we will not be able to satisfy any address change requested after the order has been processed or shipped.
It is common that the carrier will process your order as “delivered” prior to the physical delivery of your package. Please wait patiently up to 48 hours for the carrier to complete the delivery. If you did not receive your Sleeping Pizzas by then please visit our Refund Policy page for more information Refund Policy
Do not worry! Contact us at firstname.lastname@example.org the Talia Customer Support Team is at your disposal!
Unfortunately, rough handling during transit by our shipping partners might result in breakage. As long as your pizza(s) is not defrosted, the quality and flavor of the product will not be jeopardized. We I always recommend consuming and enjoying the broken pizza(s). The flavors and aromas will
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We recommend a single pizza to be enjoyed by one or two people. Make your calculation accordingly
Our pizzas ship on Monday through Thursday. Once your order ships it will arrive within 1-2 days. Generally, our pizzas can remain in the box for a few hours after arriving at your door. Please plan accordingly and make sure to place them in the freezer as soon as they arrive.
We recommend that the whole pizza is consumed after it has been heated.
We love running special seasonal pizzas, contact us at email@example.com to share your favorites or any recommendation you might have. Be sure to watch out on social media for Make-Your-Talia competitions.
We will soon! Stay tuned!