Please read our statement on the subject:
With the current global pandemic (COVID-19/coronavirus) affecting Italy, the birthplace of Neapolitan pizzas (Naples) and nations across the globe, we wanted to address our customers’ concerns head on.
Let us start by reaffirming that the safety, satisfaction and well-being of our customers is and remains our top priority. We are in touch with our team in Italy on a daily basis and are following all official recommendations, sanitary precautions and guidelines on both sides of the Atlantic Ocean. Considered an essential business by the Italian government, our production facility in Naples remains open and continues its mission to feed the people of Italy and beyond.
We have also been following updates from the Food & Drug Administration and wanted to reassure our customers. There is currently no evidence of food or food packaging being associated with transmission of COVID-19. This means that food cannot be contaminated with the coronavirus and our customers cannot contract the virus by consuming our delicious pizzas. In addition to our FDA compliance, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety, and IFS-certified, recognized as a food manufacturer by the Global Food Safety Initiative. Suffice to say, we take food safety very seriously.
In addition, the cooking and cryogenic processes we use to bake and freeze our pizzas eliminate any risks of transmission food contamination. Heating food at over 140-165 degrees Fahrenheit kills all bacteria and viruses: our wood-fired ovens reach a temperature of 700 degrees Fahrenheit to cook our pizzas, safely ensuring that our products are bacteria- and virus-free.
Our pizzas are safe, and we hope you and your family are well and safe too. As we all contemplate this new normal, we’re proud to offer a delicious solution to everyone staying at home during these challenging times. We are and will continue to work hard to support Italy and the US to ensure our consumers enjoy high-quality food at home, now and in the future.
Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally. We use the same process as a Neapolitan restaurant. We do not outsource any part of the production. Read the full story behind our unique pizzas here.
We do! Our pizzas are produced in the Volcano Gourmet Food facility located right outside the city of Naples, Italy.
A Sleeping Pizza is a way to describe our unique pizzas, which are fully baked and then cryogenically frozen. Read more on our story page.
Take your pizza out of the freezer and let it defrost for 3 to 10 minutes. Preheat your oven to 420 degrees and set your rack to the middle position. Place the pizza directly on the rack and heat for 9 to 11 minutes. For a crispier pizza, leave it in the oven for 2 or 3 more minutes. Then, all there is to do is slice and serve!
The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Keep away from the reach of children. Do not inhale or ingest. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.
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We are on Facebook and Instagram. Find us @taliadinapoli
Our goal is to reinvent frozen pizza. Check out our story page for more info. Our Sleeping Pizza is different from anything on the market.
Begin by checking out our story page. You can also sign up for our newsletter, we will be giving little glimpses of Italian history and Neapolitan culture.
The minimum order quantity for our online store is one pack containing six pizzas.
Due to logistical reasons and our commitment to offer free shipping, our minimum shipment order is one pack containing six pizzas. Trust us and the product reviews, it is worth it!
For all PR inquiries, please connect with Jasmine Lee (email@example.com).
Please contact us at firstname.lastname@example.org and include as much information as possible on your event/organization.
For all retail sales and distribution inquiries, please contact our team at email@example.com.
We only use 100% natural ingredients. We use 00 flour, and mother dough that’s left to ferment for 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or our product description on our website.
Each of our ingredients come from small farms in and around Naples, Italy. We make sure all of our ingredients are made in small batches. You can find out more about them by visiting our Base Ingredients Map here.
Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. There is no added yeast, and it ferments for 24 hours. This makes it lighter and easier to digest than normal dough.
Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments. When our chefs make our fresh dough, they use a little bit of this mother dough. It’s what gives our crusts their delicious flavor and texture.
Yes, our master pizzaiolos hand-make every single pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.
Indeed they are! Each pizza is made in Naples, Italy. Not Naples, Florida :)
Once our pizzas are put to sleep using our proprietary process, they are placed on frozen containers that are loaded on ships that cross the Atlantic. From there they are sent to our frozen fulfillment centers in NJ, IL & NV.
We ship out pizzas in lovely packaging that was designed with insights by professors at Rutgers University Packaging Engineering School. It’s eco-friendly, and keeps your pizzas frozen and safe during transit. Once you receive the order, place the pizzas in your freezer as soon as you can.
We use Greencell Foam in our packaging. The outer film is #4 PE recyclable and is made using corn starch. The foam panel can be dissolved in your sink. It’s safe for pipes, septic and waste treatment facilities. It is compostable, and can be burned cleanly as kindling. Visit their website for more information.
Yes! We are pleased to offer our fantastic and tasty Gluten-Free Pizza Pack. Our GF pizzas are certified by Coeliac UK. Please visit our shop page for more information.
We are currently developing a vegan pizza, slated to launch later this year. Stay tuned!
All of our pizzas are vegetarian! None of our Sleeping Pizzas contain any form of meat or meat byproducts.
Our pizzas are not certified Kosher.
Our pizzas are not certified Halal.
We currently only produce pizzas in our facility. However, our products may contain traces of soy, wheat and milk. Please check the nutritional label on the back of each pizza or refer to our product page on the website.
Our GF crust is made using our proprietary recipe, which includes deglutenized wheat-starch, buckwheat flour and rice flour
Yes we are. We are certified by COELIAC UK . Visit their website by clicking here.
Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes. This will result in a crispier pizza.
We recommend that a single pizza be enjoyed by one or two people. Make your calculation accordingly.
Yes of course! We always recommend our family members to customize/create their own recipes and find their inner pizzaiolo.
Unfortunately at the moment Talia only sells pizza.
Please send us an email, we’ll be happy to answer any question you might have.
Unfortunately not. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume. We recommend to NOT refreeze your Sleeping Pizzas.
Our pizzas ship on Tuesdays, Wednesdays and Thursdays. They then ship and arrive within 1-2 days. Generally, our pizzas can remain in the
box for a few hours after arriving at your door. Please plan accordingly.
We recommend that the whole pizza is consumed after it has been heated.
We love running season specials, contact us with your favorites. Be sure to watch out on social media for Make-Your-Talia competitions
We will soon! Stay tuned
When you create an account, you will have access to our rewards system that gets you different deals and coupons. You will also receive our newsletters (don’t worry, we don’t send them every day :D)
Typically, orders placed between Monday to Wednesday will be fulfilled and shipped the same week (unless stated differently on the SHOP page). Orders placed on Thursday and after will not ship until the following week.
Depending on your destination, we will ship your Sleeping Pizzas using either 1- or 2-day shipping methods. All pizzas are specifically packed to stay frozen for more than their expected transit time.
It depends: two-day shipping refers to the time in transit, and not to the order processing/fulfillment time fame. It may take longer, depending on when you place your order and where your destination is (any additional delays will be communicated on the SHOP page).
We ship with Fedex and OnTrac (west coast only).
Please send us an email to firstname.lastname@example.org, we'll be happy to answer any question you might have.
If the edges of the crust are slightly soft, while the center, cheese and sauce remain frozen, the pizza is not considered defrosted and is safe for consumption, enjoy! A defrosted pizza will be soft across the whole pizza and have visible water droplets on the inside of the plastic wrapping. If this is the case, please check that there is no dry ice left within the dry ice inserts.
If the carrier (Fedex or OnTrac) delivers the package late and your pizzas are defrosted, please capture photos of the product and packaging, and share them with us along with your order number, tracking number and contact information. You can reach us at email@example.com. We recommend discarding your defrosted pizza.
Unfortunately, due to rough handling by our carriers, broken pizzas are rare but can happen. A small crack at the edge of the crust does not compromise the integrity and flavor of your pizza; we encourage you to consume and enjoy them! If the breakage is severe, (e.g. broken in half or shattered in multiple pieces) please capture photos of the product and packaging and share them with us along with your order number, tracking number, and contact information. Please reach us at firstname.lastname@example.org.
As long as your pizza is not defrosted, the quality and flavor of the product will not be jeopardized. Unfortunately, due to rough handling by our carriers, broken pizzas are rare but can happen. A small crack at the edge of the crust does not compromise the integrity and flavor of your pizza; we encourage you to consume and enjoy them! If the breakage is severe, (e.g. broken in half or shattered in multiple pieces) please capture photos of the product and packaging and share them with us along with your order number, tracking number, and contact information. You can reach us at email@example.com
We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for hours after your scheduled delivery until the end of the day. When you get home, make sure to put them in the freezer as soon as you can.
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Do not worry, you’re not the first one! Please contact us at your earliest convenience at email@example.com. Don’t forget to include name, order number and updated order address.
Please contact us at firstname.lastname@example.org and provide us with pictures of both pizzas and packaging and your order number and name.
It is common that the carrier will process your order as “delivered” prior to physically dropping off your package. Please wait patiently until the end of the day for the carrier to complete the delivery. If you did not receive your Sleeping Pizzas by the end of the day, please reach out to us at email@example.com and provide us with pictures of both pizzas and packaging and your order number and name.
Due to the hazardous conditions created by the nationwide COVID-19 crisis and the wildfires throughout the West Coast, we foresee potential shipping service disruptions. The disruptions may result in different levels of impact for different cities, states, and ZIP Codes shown below.Caption: States in red receive free shipping.
While Talia pizzas can still be shipped to all 50 states, do note that FedEx Ground shipping to the states marked in red are currently unavailable. We continue to offer FedEx Express and Overnight shipping to the states marked in red, with some potential delays due to local conditions. Shipping prices and estimated shipping times are provided in the check out process. Please note we are subsidizing the shipping cost reflected at checkout and we are constantly working with Fedex to lower shipping costs and trying to make Free Ground shipping available as soon as possible.
Pizza affictionadoes in California, please be aware that shipping conditions vary per zip code and details on shipping cost and speed will be provided with your tracking code.
Our team at Talia Di Napoli appreciates your business and your patience during this disruption. We encourage you to continue checking our website for the latest updates about shipping information, or sign up for our newsletter to receive news directly to your inbox.
The Talia di Napoli Team