FAQ – Talia di Napoli

Cart

Your cart is empty!

Cart Message View Cart

FAQ

  • What precautions are you taking against the COVID-19 Virus?

    • Please read our statement on the subject:

      With the current global pandemic (COVID-19/coronavirus) affecting Italy, the birthplace of Neapolitan pizzas (Naples) and nations across the globe, we wanted to address our customers’ concerns head on.

      Let us start by reaffirming that the safety, satisfaction and well-being of our customers is and remains our top priority. We are in touch with our team in Italy on a daily basis and are following all official recommendations, sanitary precautions and guidelines on both sides of the Atlantic Ocean. Considered an essential business by the Italian government, our production facility in Naples remains open and continues its mission to feed the people of Italy and beyond.

      We have also been following updates from the Food & Drug Administration and wanted to reassure our customers. There is currently no evidence of food or food packaging being associated with transmission of COVID-19. This means that food cannot be contaminated with the coronavirus and our customers cannot contract the virus by consuming our delicious pizzas. In addition to our FDA compliance, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety, and IFS-certified, recognized as a food manufacturer by the Global Food Safety Initiative. Suffice to say, we take food safety very seriously.

      In addition, the cooking and cryogenic processes we use to bake and freeze our pizzas eliminate any risks of transmission food contamination. Heating food at over 140-165 degrees Fahrenheit kills all bacteria and viruses: our wood-fired ovens reach a temperature of 700 degrees Fahrenheit to cook our pizzas, safely ensuring that our products are bacteria- and virus-free.

      Our pizzas are safe, and we hope you and your family are well and safe too. As we all contemplate this new normal, we’re proud to offer a delicious solution to everyone staying at home during these challenging times. We are and will continue to work hard to support Italy and the US to ensure our consumers enjoy high-quality food at home, now and in the future.

      If you have any further questions, don’t hesitate to reach out to us via email at ciao@taliadinapoli.com. Media inquiries can be addressed to Jasmine Lee (jasmine.lee@hylinkgroup.com).

  • Talia Questions

      • Where are your Sleeping Pizzas made?

        • Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally. We use the same process as a Neapolitan restaurant. We do not outsource any part of the production. Read the full story behind our unique pizzas here.

      • Who makes your pizza?

        • We do! Our pizzas are produced in the Volcano Gourmet Food facility located right outside the city of Naples, Italy.

      • What is a Sleeping Pizza?

        • A Sleeping Pizza is a way to describe our unique pizzas, which are fully baked and then cryogenically frozen. Read more on our story page.

      • How do I "Wake Up" my pizza?

        • Take your pizza out of the freezer and let it defrost for 3 to 10 minutes. Preheat your oven to 420 degrees and set your rack to the middle position. Place the pizza directly on the rack and heat for 9 to 11 minutes. For a crispier pizza, leave it in the oven for 2 or 3 more minutes. Then, all there is to do is slice and serve!

      • How do I handle the dry ice?

        • The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Keep away from the reach of children. Do not inhale or ingest. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.

      • Do you send coupons or samples?

        • We do! Sign up for our newsletter and enjoy discounts, deals, and more!

      • Where can I follow you on social media

        • We are on Facebook and Instagram. Find us @taliadinapoli

      • There are a lot of pizza companies out there, what do you do differently?

        • Our goal is to reinvent frozen pizza. Check out our story page for more info. Our Sleeping Pizza is different from anything on the market.

      • Neapolitan and Italian culture interest me, where can I learn more?

        • Begin by checking out our story page. You can also sign up for our newsletter, we will be giving little glimpses of Italian history and Neapolitan culture.

      • What is the minimum order quantity?

        • The minimum order quantity for our online store is one pack containing six pizzas.

      • Six pizzas seems like a commitment, why can’t I order only one or two?

        • Due to logistical reasons and our commitment to offer free shipping, our minimum shipment order is one pack containing six pizzas. Trust us and the product reviews, it is worth it!

      • How do I connect with your PR team?

      • How can I request donations for charity/non-profit events?

        • Please contact us at ciao@taliadinapoli.com and include as much information as possible on your event/organization.

      • I’m a retailer/distributor: how can I connect with your sales team?

  • Sleeping Process Questions

      • What ingredients do you use?

        • We only use 100% natural ingredients. We use 00 flour, and mother dough that’s left to ferment for 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or our product description on our website.

      • Where do you source your ingredients?

        • Each of our ingredients come from small farms in and around Naples, Italy. We make sure all of our ingredients are made in small batches. You can find out more about them by visiting our Base Ingredients Map here.

      • What is so special about your dough process?

        • Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. There is no added yeast, and it ferments for 24 hours. This makes it lighter and easier to digest than normal dough.

      • What is Mother Dough?

        • Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments. When our chefs make our fresh dough, they use a little bit of this mother dough. It’s what gives our crusts their delicious flavor and texture.

      • Are your pizzas actually handmade?

        • Yes, our master pizzaiolos hand-make every single pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.

      • Are your pizzas actually made in Naples?

        • Indeed they are! Each pizza is made in Naples, Italy. Not Naples, Florida :)

      • How do you bring your pizzas to the US?

        • Once our pizzas are put to sleep using our proprietary process, they are placed on frozen containers that are loaded on ships that cross the Atlantic. From there they are sent to our frozen fulfillment centers in NJ, IL & NV.

      • How are the pizzas shipped?

        • We ship out pizzas in lovely packaging that was designed with insights by professors at Rutgers University Packaging Engineering School. It’s eco-friendly, and keeps your pizzas frozen and safe during transit. Once you receive the order, place the pizzas in your freezer as soon as you can.

      • What is your packing made from?

        • We use Greencell Foam in our packaging. The outer film is #4 PE recyclable and is made using corn starch. The foam panel can be dissolved in your sink. It’s safe for pipes, septic and waste treatment facilities. It is compostable, and can be burned cleanly as kindling. Visit their website for more information.

  • Dietary Questions

      • Do you offer Gluten-Free options?

        • Yes! We are pleased to offer our fantastic and tasty Gluten-Free Pizza Pack. Our GF pizzas are certified by Coeliac UK. Please visit our shop page for more information.

      • Do you offer vegan options?

        • We are currently developing a vegan pizza, slated to launch later this year. Stay tuned!

      • What about vegetarian options?

        • All of our pizzas are vegetarian! None of our Sleeping Pizzas contain any form of meat or meat byproducts.

      • Are your pizzas Kosher?

        • Our pizzas are not certified Kosher.

      • Are your products halal?

        • Our pizzas are not certified Halal.

      • I have food allergies, what other foods are prepared in your Naples, Italy facility?

        • We currently only produce pizzas in our facility. However, our products may contain traces of soy, wheat and milk. Please check the nutritional label on the back of each pizza or refer to our product page on the website.

      • What do you use for the GF crust?

        • Our GF crust is made using our proprietary recipe, which includes deglutenized wheat-starch, buckwheat flour and rice flour

      • Are you GF Certified?

        • Yes we are. We are certified by COELIAC UK . Visit their website by clicking here.

  • Other Questions

      • I only have a microwave or convection oven, is that okay?

        • Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes. This will result in a crispier pizza.

      • I have a large party, how many pizzas should I order?

        • We recommend that a single pizza be enjoyed by one or two people. Make your calculation accordingly.

      • I want different toppings, can I add my own?

        • Yes of course! We always recommend our family members to customize/create their own recipes and find their inner pizzaiolo.

      • I do not like pizza, do you sell anything else?

        • Unfortunately at the moment Talia only sells pizza.

      • My question isn’t on the list, what do I do?

        • Please send us an email, we’ll be happy to answer any question you might have.

      • I defrosted my pizza planning to eat it, and decided not to. Can I refreeze it?

        • Unfortunately not. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume. We recommend to NOT refreeze your Sleeping Pizzas.

      • I travel a lot; how should I order my pizza?

        • Our pizzas ship on Tuesdays, Wednesdays and Thursdays. They then ship and arrive within 1-2 days. Generally, our pizzas can remain in the
          box for a few hours after arriving at your door. Please plan accordingly.

      • Can I save my pizza as leftovers and reheat it later?

        • We recommend that the whole pizza is consumed after it has been heated.

      • You don’t have my favorite pizza, can I make a suggestion?

        • We love running season specials, contact us with your favorites. Be sure to watch out on social media for Make-Your-Talia competitions

      • Do you sell merch?

        • We will soon! Stay tuned

      • Why should I make an account?

        • When you create an account, you will have access to our rewards system that gets you different deals and coupons. You will also receive our newsletters (don’t worry, we don’t send them every day :D)

      • When will my pizza be shipped?

        • Typically, orders placed between Monday to Wednesday will be fulfilled and shipped the same week (unless stated differently on the SHOP page). Orders placed on Thursday and after will not ship until the following week.

      • How long will my pizzas be in transit?

        • Depending on your destination, we will ship your Sleeping Pizzas using either 1- or 2-day shipping methods. All pizzas are specifically packed to stay frozen for more than their expected transit time.

      • Will I receive my pizzas in two days?

        • It depends: two-day shipping refers to the time in transit, and not to the order processing/fulfillment time fame. It may take longer, depending on when you place your order and where your destination is (any additional delays will be communicated on the SHOP page).

      • What carrier do you ship with?

        • We ship with Fedex and OnTrac (west coast only).

      • My question is not on the list, what do I do?

    • Pizza Issue

        • What if my pizzas arrive defrosted?

          • If the edges of the crust are slightly soft, while the center, cheese and sauce remain frozen, the pizza is not considered defrosted and is safe for consumption, enjoy! A defrosted pizza will be soft across the whole pizza and have visible water droplets on the inside of the plastic wrapping. If this is the case, please check that there is no dry ice left within the dry ice inserts.

            If the carrier (Fedex or OnTrac) delivers the package late and your pizzas are defrosted, please capture photos of the product and packaging, and share them with us along with your order number, tracking number and contact information. You can reach us at ciao@taliadinapoli.com. We recommend discarding your defrosted pizza.

        • One (or more) of my pizzas arrived broken

          • Unfortunately, due to rough handling by our carriers, broken pizzas are rare but can happen. A small crack at the edge of the crust does not compromise the integrity and flavor of your pizza; we encourage you to consume and enjoy them! If the breakage is severe, (e.g. broken in half or shattered in multiple pieces) please capture photos of the product and packaging and share them with us along with your order number, tracking number, and contact information. Please reach us at ciao@taliadinapoli.com.

        • Can I eat a cracked or broken pizza?

          • As long as your pizza is not defrosted, the quality and flavor of the product will not be jeopardized. Unfortunately, due to rough handling by our carriers, broken pizzas are rare but can happen. A small crack at the edge of the crust does not compromise the integrity and flavor of your pizza; we encourage you to consume and enjoy them! If the breakage is severe, (e.g. broken in half or shattered in multiple pieces) please capture photos of the product and packaging and share them with us along with your order number, tracking number, and contact information. You can reach us at ciao@taliadinapoli.com

      • Order Issue

          • What if I am not home when the pizzas arrive?

            • We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for hours after your scheduled delivery until the end of the day. When you get home, make sure to put them in the freezer as soon as you can.

          • My gift-card or promo-code isn’t working, what do I do?

          • My shipping address was entered incorrectly, what do I do?

            • Do not worry, you’re not the first one! Please contact us at your earliest convenience at ciao@taliadinapoli.com. Don’t forget to include name, order number and updated order address.

          • I received the wrong pizzas, what do I do?

            • Please contact us at ciao@taliadinapoli.com and provide us with pictures of both pizzas and packaging and your order number and name.

          • The shipping carrier claims delivery, but I have yet to receive my Sleeping Pizzas?

            • It is common that the carrier will process your order as “delivered” prior to physically dropping off your package. Please wait patiently until the end of the day for the carrier to complete the delivery. If you did not receive your Sleeping Pizzas by the end of the day, please reach out to us at ciao@taliadinapoli.com and provide us with pictures of both pizzas and packaging and your order number and name.