Contact Us

Say hello, ask us a question reach out, get in touch, drop us a line, tell us what you think, make a suggestion, make a recommendation, anything!
For Customer Service Inquiries:
For Press/Media Inquiries:
Email: Bread and Butter
For Partnership/Affiliate Inquiries:
Email: Kat LaFata
For Retailer/Food Service/Wholesale Inquiries:
Email: Andrew Giardino

Frequently Asked Questions

Talia di Napoli Questions

Are your pizzas really made in Italy?

Yes! Every single Talia pizza is madde by hand by our pizzaiolos (pizza chefs) in Naples, Italy. We use the same age-old process as the local Neapolitan pizzerias.

What is a “Sleeping Pizza”?

Every Talia Pizza is first fully baked in brick wood fired ovens and then cryogenically frozen with liquid nitrogen in our flash freezing chamber in extremely low temperatures. These low temperatures put our pizzas to “sleep”, allowing us to bring our pizza form Naples to your tables without having to add any preservatives or additives. 

Do you run any promotions?

We sure do! The best way to learn about discounts, launches, and more is by signing up for our newsletter and subscribing to our SMS program (through the pop-up on our homepage).

Neapolitan and Italian culture interest me, where can I learn more?

You can follow us on Instagram! You can also sign up for our newsletter, we will be giving little glimpses into Italian history and Neapolitan culture.

Where can I follow you on social media?

Click on the platforms to follow us on TikTok and Instagram.

Our Proprietary Artisanal Process

How are Talia pizzas made?

Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process, using all natural locally sourced Italian ingredients.  Read the full story behind our unique pizzas here.

What ingredients do you use to make your Sleeping Pizzas?

We only use all-natural locally sourced Italian ingredients with no preservatives additives or GMOs. Our pizzas are made with 00 flour, and mother dough that is left to ferment for a full 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or the different product descriptions on our website. 

Where do you source your ingredients?

Each of our ingredients come from small farms in and around Naples, located in the Campania region of Italy. We work hard to source the small batch highest quality ingredients.

What is so special about your dough process?

Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. Our dough is made with no added yeast or sugars, and it is left to ferment for 24 hours. This makes it lighter and easier to digest than other doughs.

What is Mother Dough?

Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments (in some cases for 50-100 years). When our pizzaioli (pizza chefs) prepare our fresh dough batches, they use a little bit of this mother dough. It is what gives our crust its delicious flavor and texture.

Are all of your pizzas actually hand-made?

Yes, our master pizzaioli (pizza chefs) handmake every single Talia pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.

How do you bring your pizzas to the US?

Once our pizzas are “put to sleep” using our proprietary production process, they are then placed in frozen containers that travel across the Atlantic via ship. From there they are sent to one of our frozen fulfillment centers located in NJ, IL & NV.

How do you ship your pizzas to your customers?

We ship our pizzas in insulated packaging designed with insights from professors at Rutgers University Packaging Engineering School. Our packaging is eco-friendly and keeps your pizzas frozen and safe during their journey to your doorstep. Once your order arrives, we highly recommend placing the pizzas in your freezer as soon as you can.

What is your packaging made from?

Our insulated packaging is made from Greencell Foam. The foam is made from Corn Starch and the outer film is #4 PE recyclable. The foam panel can be dissolved in your sink, and is safe for pipes, septic and waste treatment facilities. It is compostable and can be burned cleanly as kindling. Visit their website for more information.

Dietary Questions

Do you offer Gluten-Free options?

Yes! We are pleased to offer our amazing Gluten-Free Pizzas, all made with our proprietary Gluten Free Crust recipe. Our GF pizzas are certified by Coeliac UK. To see our GF products, please visit our Gluten Free Collection

What do you use for your GF crust?

Our GF crust is made using our proprietary Gluten Free Crust recipe that took more than a year to perfect. It is made using Gluten Free Wheat Starch, Maize Starch, Buckwheat Flour and Rice Flour. You can also find the full ingredients list for each pizza on their respective product pages.

To note: our gluten free pizzas do contain gluten, but they do contain wheat. While gluten free wheat starch is gluten free, it is not wheat free. If you have a wheat allergy of any kind, you will still experience adverse reactions as you would by consuming any other form of wheat.

Are you GF Certified?

Yes, we are. We are certified by Coeliac UK (Insert the Crossed Grain Logo). For more information about this certification visit their website by clicking here. 

Do you offer vegan options?

We have just launched a Vegan Margherita. See it here: Vegan Collection

What about vegetarian options?

None of our Sleeping Pizzas include any meat or meat toppings. With that being said our Fior di Latte Mozzarella cheese is made in accordance to Italian tradition that includes the usage of animal rennet (traditionally calf).

Are your pizzas Kosher or Halal

No, currently our pizzas are not certified Kosher or Halal.

What allergens do your pizzas contain?

Since our facility only makes our pizzas, there is no cross-contamination with items not present in our pies. However, traces of soy, milk, and wheat are present in most pizzas. All trace warnings and allergen info can be found on each product's respective page on our site.

Ordering, Receiving and Preparing Your Pizzas

When will my pizza be delivered?

Typically orders placed between Monday and Tuesday will be fulfilled the same week. Typically, orders placed Wednesday through Sunday will be fulfilled the following week. However, there are instances where orders may be fulfilled faster than indicated above. During high-volume sales times like winter holidays and site-wide sales, orders may take longer to be fulfilled. As soon as your order is fulfilled, you will receive an email from us with tracking info.

If I want my order by a specific day of the week or date, what should I do?

Unfortunately, due to operational constraints, we are unable to guarantee delivery by specific dates or days of the week. We recommend placing an order at least two weeks prior to the desired delivery time as we work on improving this process.

My tracking information hasn't been updated! What do I do?

Please allow up to 48 hours for the tracking link sent via email to display updated information. If your order has not been updated in over 48 hours, please email with your order number.

What carrier do you ship with?

We currently ship with FedEx Ground/Home Delivery and OnTrac (west coast only).

What if I am not home when the pizzas arrive?

We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for some time after your scheduled delivery. When you get home, make sure to put them in the freezer as soon as you can. We always recommend tracking the package to assure the pizzas are placed in the freezer as soon as they arrive. We will not refund or reship an order that defrosts due to negligence to retrieve packages in a timely manner upon delivery.

Can I order Talia pizza to a business address?

Indeed, you can! Please keep in mind that we cannot offer a refund or reshipment of an order that defrosts due to the inability to complete a delivery due to a closed business upon time of delivery.

How do I handle the dry ice?

The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and you safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Make sure to keep the dry ice away from the reach of children and to not inhale or ingest it. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.

I only have a microwave or convection oven, is that okay?

Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes.  This will result in a crispier pizza.

I want different toppings; can I add my own?

Yes of course! We always recommend our Talia family members to customize/create their own recipes and find their inner pizzaiolo. Feel free to post any of your creations on either Facebook or Instagram and tag us @taliadinapoli.

I defrosted my pizza planning to eat it and decided not to. Can I refreeze it?

Unfortunately, you cannot. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume the pizzas. We recommend NOT to refreeze your Sleeping Pizzas.

Order Issues

Some or all of my pizzas in my order are incorrect or damaged. What should I do?

In the rare event that you receive a package of pizzas that contains incorrect or missing pizzas OR contains pizzas severely damaged or defrosted, please email with your order number, details of your issue, and any photos to support your claim. Please also read our Refund Policy to learn the best way to report your issue.

I think my package has been stolen or lost. What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

My shipping address was entered incorrectly, what should I do?

Do not worry, you are not the first one! Please reach out to us immediately at Do not forget to include your name, order number and updated shipping address in the body of the email. Generally, we will not be able to satisfy any address change requested after the order has been processed or shipped.

My gift card or promo code is not working/I did not receive my gift card. What should I do?

Do not worry! Contact us at the Talia Customer Support Team is at your disposal!

Can I eat a cracked or broken pizza?

Unfortunately, rough handling during transit by our shipping partners might result in breakage. As long as your pizza is not defrosted, the quality and flavor of the product will not be jeopardized. We I always recommend consuming and enjoying the broken pizza.

Other Questions

Why should I setup a Talia di Napoli account?

When you create an account, you will have access to our rewards program that offers you different discounts and coupons. You will also receive our newsletters that includes promotions, seasonal specials and more (do not worry, we do not send them every day :D)

I am hosting a large party, how many pizzas should I order?

We recommend a single pizza to be enjoyed by one or two people. Make your calculation accordingly

Can I save my pizza as leftovers and reheat it later?

We recommend that the whole pizza is consumed after it has been heated.

You do not have my favorite pizza; can I make a suggestion?

We love running special seasonal pizzas, contact us at to share your favorites or any recommendation you might have. Be sure to watch out on social media for Make-Your-Talia competitions.

My question is not on the list, what do I do?

Please send us an email at, we will be happy to try and answer any question you might have.