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Frequently Asked Questions

What precautions are you taking against the COVID-19 Virus?

With the current global pandemic (COVID-19/coronavirus) affecting Italy, the birthplace of Neapolitan pizzas (Naples) and nations across the globe, we wanted to address our customers’ concerns head on.

 

Let us start by reaffirming that the safety, satisfaction and well-being of our customers is, and remains, our top priority. We are in touch with our team in Italy on a daily basis and are following all official recommendations, sanitary precautions and guidelines on both sides of the Atlantic Ocean, and specifically in Italy and the United States. Considered an essential business by the Italian government, our production facility in Naples remains open and continues its mission to feed the people of Italy and beyond. 

 

We have also been following updates from the Food & Drug Administration (FDA) and wanted to reassure our customers. There is currently no evidence of food or food packaging being associated with transmission of COVID-19. This means that food cannot be contaminated with the coronavirus and our customers cannot contract the virus by consuming our delicious pizzas. In addition to our FDA compliance, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety, and IFS-certified, and recognized as a food manufacturer by the Global Food Safety Initiative. Suffice it to say, we take food safety very seriously.

 

In addition, the cooking and cryogenic processes we use to bake and freeze our pizzas eliminate any risks of food contamination. Heating food at over 140-165 degrees Fahrenheit kills all bacteria and viruses: our wood-fired ovens reach a temperature of 700 degrees Fahrenheit to cook our pizzas, safely ensuring that our products are bacteria- and virus-free. 

 

Our pizzas are safe, and we hope you and your family are well and safe too. As we all contemplate this new normal, we’re proud to offer a delicious solution to everyone staying at home during these challenging times. We are and will continue to work hard to support Italy and the US to ensure our consumers enjoy high-quality food at home, now and in the future.  

If you have any further questions, don’t hesitate to reach out to us via email at  ciao@taliadinapoli.com. Media inquiries can be addressed to Alana Reid (alana.reid@hylinkgroup.com).

Talia di Napoli Questions

Where are your Sleeping Pizzas made?

Each Talia pizza is artisanally handmade by our own master pizzaiolos (pizza chefs) in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process. Read the full story behind our unique pizzas here.

What is a “Sleeping Pizza”?

Every Talia Pizza is first fully baked in brick wood fired ovens and then cryogenically frozen with liquid nitrogen in our flash freezing chamber in extremely low temperatures. These low temperatures put our pizzas to “sleep”, allowing us to bring our pizza form Naples to your tables without having to add any preservatives or additives.  Read more about our proprietary production process on our story page.

There are many pizza companies out there, what do you do differently?

Our mission is to reinvent frozen pizza as you know it, bringing you a unique culinary experience from Naples, Italy. Our Sleeping Pizzas are different in their authentic flavors, the fresh ingredients we use and the proprietary process by which they are made. Check out our story page for more info.

Do you run any promotions?

We sure do! Sign up for our newsletter and enjoy special discounts, deals, and more! 

Neapolitan and Italian culture interest me, where can I learn more?

Begin by checking out our story page. You can also sign up for our newsletter, we will be giving little glimpses into Italian history and Neapolitan culture.

Where can I follow you on social media?

We are on Facebook and Instagram. You can find us @taliadinapoli

Our Proprietary Artisanal Process

How are Talia pizzas made?

Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process, using all natural locally sourced Italian ingredients.  Read the full story behind our unique pizzas here.

What ingredients do you use to make your Sleeping Pizzas?

We only use all-natural locally sourced Italian ingredients with no preservatives additives or GMOs. Our pizzas are made with 00 flour, and mother dough that is left to ferment for a full 24 hours. For a detailed list of the ingredients we use, check out the product label on your pizza or the different product descriptions on our website. 

Where do you source your ingredients?

Each of our ingredients come from small farms in and around Naples, located in the Campania region of Italy. We work hard to source the small batch highest quality ingredients.

What is so special about your dough process?

Per the Neapolitan tradition our Sleeping Pizzas are made using only sourdough, and the finest 00 flour. Our dough is made with no added yeast or sugars, and it is left to ferment for 24 hours. This makes it lighter and easier to digest than other doughs.

What is Mother Dough?

Also known as a starter batch, mother dough is a mixture of natural yeast, flour and water that continuously ferments (in some cases for 50-100 years). When our pizzaioli (pizza chefs) prepare our fresh dough batches, they use a little bit of this mother dough. It is what gives our crust its delicious flavor and texture.

Are all of your pizzas actually hand-made?

Yes, our master pizzaioli (pizza chefs) handmake every single Talia pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.

Are your pizzas actually made in Naples?

Indeed, they are! Each pizza is handmade in Naples, Italy. Not Naples, Florida 😉

How do you bring your pizzas to the US?

Once our pizzas are “put to sleep” using our proprietary production process, they are then placed in frozen containers that travel across the Atlantic via ship. From there they are sent to one of our frozen fulfillment centers located in NJ, IL & NV.

How do you ship your pizzas to your customers?

We ship our pizzas in insulated packaging designed with insights from professors at Rutgers University Packaging Engineering School. Our packaging is eco-friendly and keeps your pizzas frozen and safe during their journey to your doorstep. Once your order arrives, we highly recommend placing the pizzas in your freezer as soon as you can.

What is your packaging made from?

Our insulated packaging is made from Greencell Foam. The foam is made from Corn Starch and the outer film is #4 PE recyclable. The foam panel can be dissolved in your sink, and is safe for pipes, septic and waste treatment facilities. It is compostable and can be burned cleanly as kindling. Visit their website for more information.

Dietary Questions

Do you offer Gluten-Free options?

Yes! We are pleased to offer our amazing Gluten-Free Pizzas, all made with our proprietary Gluten Free Crust recipe. Our GF pizzas are certified by Coeliac UK. Please visit our shop page and check the available Gluten Free offerings for more information.

What do you use for your GF crust?

Our GF crust is made using our proprietary Gluten Free Crust recipe that took more than a year to perfect. It is made using Gluten Free Wheat Starch, Maize Starch, Buckwheat Flour and Rice Flour.

Are you GF Certified?

Yes, we are. We are certified by Coeliac UK (Insert the Crossed Grain Logo). For more information about this certification visit their website by clicking here. 

Do you offer vegan options?

We currently offer cheeseless and meatless pizzas. With that being said, unfortunately they are not yet “Certified Vegan”.

What about vegetarian options?

None of our Sleeping Pizzas include any meat or meat toppings. With that being said our Fior di Latte Mozzarella cheese is made in accordance to Italian tradition that includes the usage of animal rennet (traditionally calf).

Are your pizzas Kosher?

No, currently our pizzas are not certified Kosher.

Are your products Halal?

No, currently Our pizzas are not certified Halal.

I have food allergies, what other foods are prepared in your facility?

We currently only produce pizzas in our facility. However, our products may contain traces of soy, wheat and milk. Please check the nutritional label on the back of each pizza or refer to our individual product page on the website Shop Page

Does your pizza contain common allergens such as Nuts, Garlic, Eggs or Shellfish?

Nuts, Garlic, Eggs, and Shellfish are not present in any of our pizza offerings. Furthermore, our pizza production process and facility are both totally free of Nuts, Garlic, Eggs and Shellfish.

Ordering, Receiving and Preparing Your Pizzas

What is the minimum order quantity?

The minimum order quantity for our online store is a Sampler Pack containing two pizzas.

When will my pizza be shipped?

Typically, orders placed between Monday to Wednesday will be fulfilled and shipped that same week (unless stated differently on the SHOP page). Orders placed between Thursday to Sunday will not ship until the following week.

Once shipped, how long will my pizzas be in transit?

Depending on your destination, we will ship your Sleeping Pizzas using either 1 or 2-day shipping methods. All pizzas are specifically packed to stay frozen for more than their expected transit time.

Will I receive my pizzas in two days?

It depends, two-day shipping refers to the time in transit, and not to the order processing/fulfillment timing. It may take longer, depending on when you place your order and where your destination is (any additional delays will be communicated on the SHOP page).

What carrier do you ship with?

We currently ship with FedEx Ground/Home Delivery and OnTrac (west coast only).

What if I am not home when the pizzas arrive?

We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for some time after your scheduled delivery. When you get home, make sure to put them in the freezer as soon as you can. We always recommend tracking the package to assure the pizzas are placed in the freezer as soon as they arrive. We will not refund or reship an order that defrosts due to negligence to retrieve packages in a timely manner upon delivery.

Can I order Talia pizza to a business address?

Indeed, you can! Please keep in mind that we cannot offer a refund or reshipment of an order that defrosts due to the inability to complete a delivery due to a closed business upon time of delivery.

How do I handle the dry ice?

The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and you safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Make sure to keep the dry ice away from the reach of children and to not inhale or ingest it. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.

How do I “Wake Up” my pizza?

Every Talia pizza includes the heating instructions on the back of the packing sleeve. As well you can visit our Heating Instruction Page Click Here

I only have a microwave or convection oven, is that okay?

Our pizzas cannot be heated using a microwave. The delicate flavors and textures would be destroyed. If you have a convection oven, please make sure to put the convection setting on low (if possible) and keep your eye on the pizzas earlier than 9 minutes.  This will result in a crispier pizza.

I want different toppings; can I add my own?

Yes of course! We always recommend our Talia family members to customize/create their own recipes and find their inner pizzaiolo. Feel free to post any of your creations on either Facebook or Instagram and tag us #taliadinapoli.

I defrosted my pizza planning to eat it and decided not to. Can I refreeze it?

Unfortunately, you cannot. Once your Sleeping Pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 72 hours. If not used within that time frame, please discard and do not consume the pizzas. We recommend NOT to refreeze your Sleeping Pizzas.

Order Issues

One (or more) of my Sleeping Pizzas arrived defrosted. What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

I received the wrong assortment of Sleeping Pizzas. What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

I received my Sleeping Pizza, but some are missing. What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

One (or more) of my Sleeping Pizzas arrived damaged (cracked or broken). What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

I think my package has been stolen or lost. What should I do?

Please visit our Refund Policy page for more information on how to resolve you issue Refund Policy

My shipping address was entered incorrectly, what should I do?

Do not worry, you are not the first one! Please reach out to us immediately at ciao@taliadinapoli.com. Do not forget to include your name, order number and updated shipping address in the body of the email. Generally, we will not be able to satisfy any address change requested after the order has been processed or shipped.

The shipping carrier claims delivery, but I have yet to receive my Sleeping Pizzas?

It is common that the carrier will process your order as “delivered” prior to the physical delivery of your package. Please wait patiently up to 48 hours for the carrier to complete the delivery. If you did not receive your Sleeping Pizzas by then please visit our Refund Policy page for more information Refund Policy

My gift card or promo code is not working/I did not receive my gift card. What should I do?

Do not worry! Contact us at ciao@taliadinapoli.com the Talia Customer Support Team is at your disposal!

Can I eat a cracked or broken pizza?

Unfortunately, rough handling during transit by our shipping partners might result in breakage. As long as your pizza(s) is not defrosted, the quality and flavor of the product will not be jeopardized. We I always recommend consuming and enjoying the broken pizza(s). The flavors and aromas will

Other Questions

Why should I setup a Talia di Napoli account?

When you create an account, you will have access to our rewards program that offers you different discounts and coupons. You will also receive our newsletters that includes promotions, seasonal specials and more (do not worry, we do not send them every day :D)

I am hosting a large party, how many pizzas should I order?

We recommend a single pizza to be enjoyed by one or two people. Make your calculation accordingly

I travel a lot; how should I order my pizza?

Our pizzas ship on Monday through Thursday. Once your order ships it will arrive within 1-2 days. Generally, our pizzas can remain in the box for a few hours after arriving at your door. Please plan accordingly and make sure to place them in the freezer as soon as they arrive.

Can I save my pizza as leftovers and reheat it later?

We recommend that the whole pizza is consumed after it has been heated.

You do not have my favorite pizza; can I make a suggestion?

We love running special seasonal pizzas, contact us at ciao@taliadinapoli.com to share your favorites or any recommendation you might have. Be sure to watch out on social media for Make-Your-Talia competitions.

Do you sell merchandise?

We will soon! Stay tuned!

My question is not on the list, what do I do?

Please send us an email at ciao@taliadinapoli.com, we will be happy to try and answer any question you might have.